February 2025
3 Months
INR 42,000/- + Taxes
Graduate or Diploma Holders (10+2+3) Preferably with Industry experience.
Customer Centric Design Thinking (CCDT) is a human-centered approach to innovation, emphasizing empathy, observation, creativity, and experimentation to address unmet customer needs. Adopted by companies like Apple, Airbnb, Nike, etc., it drives growth by delivering solutions that are desirable, feasible, and viable. Through focused workshops, this program equips professionals with practical tools to solve real-world challenges, fostering innovative thinking in both personal and professional contexts.
Upon the completion of the program, participants will
Understand and apply the Design Thinking processIdentify and assess opportunities through customer need-gap analysisEvaluate the solution based on Innovation framework of Desirability, Feasibility and ViabilityCreate innovative solutions that enhance customer experience
Hands-on peer learning
Working on actual projects
Experiential prototyping
Live Online/Offline sessions by subject experts
Access to video recordings of the sessions
Since 2016, IMT Ghaziabad has empowered 4,000+ learners to innovate and excel through Design Thinking.
Our faculty cohort combines extensive experience from both industry and academia, offering students a well-rounded, practical, and insightful learning experience.
Hands on experience with real-world, industry-relevant projects that adds value to student’s professional profile.
Students receive individual attention and support throughout the course, with live guidance at every step of the process, fostering an environment of continuous growth.
The course content is continually updated to reflect the latest trends and technologies in the field, ensuring students acquire skills that are in high demand.
The program is for teams and individuals who want to learn the proven systematic approach to problem solving and enhancing customer experience.
Managers from Marketing, R&D, product development, engineering and innovation domainsDesigners, UX/UI ConsultantsProduct, Marketing, and Project ManagersStrategic Leaders - CXOs, CEOs, etc.Founders / Entrepreneurs / Business OwnersInnovation and Growth Consultants Anyone looking for a distinctive approach to solving problems
Certificate of completion by IMT Ghaziabad
Credible High Quality Content
Hand-outs / E-books
21 Hours of Live Learning
Mentorship / Alumni Status / Unlimited LMS Access etc.
Campus Immersion
Associate Professor
Dr. Shalini Rahul Tiwari is an Associate Professor in the area of Strategy, Innovation & Entrepreneurship at IMT Ghaziabad. She has rich experience of 24 years in various capacities, in corporate and academia. She has recently authored a book on Design Thinking (Wiley India). She is certified design coach and trainer, having completed the Executive Program in Mastering Design Thinking from MIT, Sloan School of Management. She has delivered training programs to well-known corporate giants such as – Reckitt Benckiser, Maruti Suzuki, True Value, Coca Cola (India), GMR- Delhi Airport Authority of India, The Times of India (Bennett Coleman Ltd)., Navitasys, AMDOCS, Airport Authority of India, Hero Moto Corp Ltd. Indian Postal Academy, etc. She is a certified case teacher and writer by the Harvard Business School.
Read more
Professor
Jishnu Changkakoti is an MBA from IIM Calcutta and an engineer from NIT Calicut with over 30 years of overall experience, including 23 years in the FMCG and health care industries, and 8 years of teaching and consulting work. As an industry professional, he worked in companies like Johnson & Johnson, Samsung and Zydus Wellness Ltd. across multiple countries including USA, Indonesia and India. Jishnu is a certified executive coach and a graduate of the Executive Program in Mastering Design Thinking from MIT Sloan School of Management.
Read more
Professor
Dr. Susmi Routray is an IT and analytics professor at IMT Ghaziabad. She holds certifications as a Network Analyst from the National University of Singapore (NUS) in Singapore and St. Gallen University in Switzerland. Her MIT certification program in Design Thinking and Innovation, provides learners with cutting-edge frameworks for problem-solving. She has more than 24 years of experience in teaching, research, and consulting. Her specialisation areas include digital business models and innovation, AI Gen-AI, Data Analytics, Cloud Computing, and IoT.
Read more
